Atik Cameras Forum

Support (Please note, this is primarily a user forum, for direct Atik support, please email support@atik-cameras.com) => Atik Horizon => Topic started by: John.Sankus on February 09, 2019, 06:49:25 PM

Title: Support emails not answered?
Post by: John.Sankus on February 09, 2019, 06:49:25 PM
Atik, I emailed about an RMA issue a few times this week, I havent heard anything at all since last Sunday when I sent the first email.  Is there another means of contact rather than support@... ?
Title: Re: Support emails not answered?
Post by: CraigG on February 10, 2019, 02:51:04 AM
Hi John-

I think that Support@ is still the best way to contact them. Were you assigned a ticket number with your initial email? If so, make sure that you're referencing that number in your follow-up emails. I know that they are temporarily short staffed so response time may be a bit longer than usual.
Regards,
Craig