Atik Cameras Forum

Support (Please note, this is primarily a user forum, for direct Atik support, please email support@atik-cameras.com) => Atik Horizon => Topic started by: DuaneS on August 26, 2019, 01:55:30 AM

Title: Saving Images using Infinity software
Post by: DuaneS on August 26, 2019, 01:55:30 AM
I have the Horizon and yesterday downloaded the latest version of the core software. None of my images I saved last night using the Infinity are working. Not a one! TIFF files with a size of ZERO k. Nice. Complete waste of a good night. Never had an issue before.
Title: Re: Saving Images using Infinity software
Post by: CraigG on August 27, 2019, 11:26:10 AM
Hi Duane-

You probably did this but just wondering if you deleted the previous version of the Core software before installing the new one? As an alternative, you may be able to delete the new Core package and successfully roll back to the Aug. 18 package 4.2.2.9.
-Craig
Title: Re: Saving Images using Infinity software
Post by: philkrall on November 15, 2019, 02:33:54 AM
I have never had this issue before.
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