Atik Cameras Forum

Support (Please note, this is primarily a user forum, for direct Atik support, please email support@atik-cameras.com) => Atik Infinity => Topic started by: ARAstro on July 17, 2020, 02:28:57 am

Title: New Infinity does not connect
Post by: ARAstro on July 17, 2020, 02:28:57 am

Hi All,

New Atik user here.  I unboxed my new infinity this evening after installing the latest core software and drivers (download from Atik site) on a new Windows 10 machine as instructed.  When I open infinity it does not recognize the camera (no camera).  In device manager under USB controllers I see "ArtemisCCD VS" which DM says is running correctly and up to date.  Is this the correct driver? 

In the event it is a hardware issue I confirmed there is 13.8 V center positive going to the DC plug in.  However, the small LED light on the camera does not light when connected to power.  Should it light?

Thanks in advance for your help and troubleshooting advice. 

Adam

Title: Re: New Infinity does not connect
Post by: vince on July 17, 2020, 10:48:31 am

Hello Adam,

Thank you for buying one of our cameras, sorry to hear you are having on issue. Would you mind contacting our support using the 'technical support' form on this web page please https://www.atik-cameras.com/contact/ then we can investigate further.

The red light only illuminates when the camera guide relays are being used so under normal camera use doesn't light.

Best regards
Vince