Atik Cameras

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1
Atik Infinity / Re: Horizon Infinity software crash
« Last post by Iria-Atik on Today at 10:17:29 AM »
Hi,

Thank you both for having contacted support to solve your issue. I hope you could keep enjoying your camera without any problem very soon :)

Best regards,
Iria
2
Deep Sky Images / Новинки в хор
« Last post by Jamesnulky on Today at 08:37:41 AM »
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3
Atik Infinity / Re: Horizon and Infinity Issue
« Last post by DuaneS on January 15, 2018, 06:50:43 PM »
Thanks Iria - I sent support and email

Duane
4
Atik Infinity / Re: Horizon and Infinity Issue
« Last post by Iria-Atik on January 15, 2018, 04:53:20 PM »
Hi Duane,

I'm very sorry that you're having some issues with your camera/Infinity SW. In case you don't find the solution on this forum and you'd like to talk to our support team directly, please don't hesitate to drop us an email to support@atik-cameras.com and we'll take care of your problem.

Thanks!
Iria
5
Atik Infinity / Re: Horizon Infinity software crash
« Last post by DuaneS on January 15, 2018, 04:11:20 PM »
Hi Spooninspace - I am having the same issue. I posted this question to the forum too. I have tried 2 computers and get the same problem using the latest version from the site. When I close the software and restart it I get the same image from before. I also have the Infinity camera and have had no issues. I am thinking the difference is the size of the files and the camera is having issue downloading them to the computer (reason for seeing the same image after closing and reopening the software)?? Not sure. Hopefully someone will respond with a solution
7
Atik Infinity / Horizon and Infinity Issue
« Last post by DuaneS on January 14, 2018, 04:41:33 PM »
Hi all - I had some issues last night with my new Horizon colour. Not sure if it is a Horizon issue, an Infinity issue or something else but I thought I would start here. I kept running into a problem where the image would not refresh in the Infinity software. After each integration it would show an an older image then the next integration it would show either a different older image or a half an image. I shut down the software and checked task manager to be sure it was shut down. I re-opened, the camera connected fine and I would set the same 2 images showing up after each integration. Not sure if it could be something "stuck" in the buffer or even a USB issue such as a cable. I am using the supplied USB cable and the Atik A/C power supply I purchased separately. I am stuck on this one. I did reboot the computer and that did not make a difference. I did notice the it eventually started to show a new image but would not update, kept showing the newer image and switching between an older image.Any ideas?

Thanks
Duane
8
Atik Infinity / Atik Infinity Focal Reduction
« Last post by seahawkpr on January 14, 2018, 02:20:27 PM »
Hi,
I'm using Atik Infinity with Celestron f/6.3 reducer, T-adapter (50mm), 40mm spacer, and Infinity to achieve f/6.3 with a Celestron 8" SCT.
I want a faster system and was considering combining reducers (6.3 + 6.3, or 6.3 + 5) or purchasing optec maxfield 3.3.  No budget for hyperstar.
Does anyone have good success with any of these options?  What would be the recommended spacing and location for the reducers combination?
Thanks
9
Atik Infinity / Re: Unable to save image
« Last post by DuaneS on January 14, 2018, 05:38:49 AM »
The problem appears to have been my computer. I did reboot and all is well with the saving function.

Cheers
Duane
10
Atik Infinity / Unable to save image
« Last post by DuaneS on January 14, 2018, 04:33:19 AM »
I have spent a bit of time capturing an image using a colour horizon but I cannot save it. really hate to close the program and lose all the data. Any suggestions??

Thanks
Duane
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