Atik Cameras

Author Topic: Atik 383L Cooling Temperature Error  (Read 164 times)

Dec74

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Atik 383L Cooling Temperature Error
« on: July 11, 2017, 09:46:53 PM »
Hi, when my Atik 383L connects to SGP or other capture software it is reporting an initial temperature of approx. -22degC and the cooling or warming functions do not work.

It has been working fine for months but now for some reason its reporting an incorrect CCD temperature.

I have tried reinstalling the drivers and changing/shortening the USB cable but to no avail.

Any help or advice would be greatly appreciated.

Thanks


dec

Steve

  • Atik Staff
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  • Posts: 126
Re: Atik 383L Cooling Temperature Error
« Reply #1 on: July 17, 2017, 10:09:11 AM »
Hello Dec,

If you have not already done so can you drop our technicians an email (support at atik-cameras.com)
I am sure they will be able to help.
Best
Steve