Atik Cameras

Author Topic: Infinity NO CAMERA  (Read 4267 times)

2star

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Infinity NO CAMERA
« on: February 28, 2018, 11:57:57 am »
Having recently downloaded the Feb software update 4.2.1.2 my infinity camera is showing a Red lozenge with the words NO CAMERA  , there is no fault with my camera/leads/power etc and the infinity is showing correctly in device manager as is the correct driver, I have uninstalled /reinstalled but same message,anyone else had this issue, (I know Elpajaro did) is it possible to download the previous issue ?? maybe not but worth asking I suppose.
Eric
ps; waiting for response from Atik support at moment
PPS: Problem solved by installing a previous version.
« Last Edit: March 02, 2018, 02:17:10 pm by 2star »

2star

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Re: Infinity NO CAMERA
« Reply #1 on: March 04, 2018, 09:53:42 pm »
WOW, 63 views and no comment !!!

Spacedout

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Re: Infinity NO CAMERA
« Reply #2 on: March 05, 2018, 12:12:26 am »
I'm having the same problem, how do you get the previous version of the software? 

roelb

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Re: Infinity NO CAMERA
« Reply #3 on: March 05, 2018, 02:12:45 am »

Spacedout

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Re: Infinity NO CAMERA
« Reply #4 on: March 05, 2018, 08:37:35 pm »
Thank you Roel I'll give this a try.  Tonight it seems I can get the green connection but no picture.  Fingers crossed it's not the camera as it's not been used in months!

Thanks

Spacedout

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Re: Infinity NO CAMERA
« Reply #5 on: March 05, 2018, 08:58:43 pm »
Oh dear!  I deleted all the software and reinstalled with software from 12 months ago but I have the same problem.  Connection all good but no image.  Will contact support as it seems a camera issue!