Atik Cameras

Author Topic: Support emails not answered?  (Read 707 times)

John.Sankus

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Support emails not answered?
« on: February 09, 2019, 06:49:25 PM »
Atik, I emailed about an RMA issue a few times this week, I havent heard anything at all since last Sunday when I sent the first email.  Is there another means of contact rather than support@... ?

CraigG

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Re: Support emails not answered?
« Reply #1 on: February 10, 2019, 02:51:04 AM »
Hi John-

I think that Support@ is still the best way to contact them. Were you assigned a ticket number with your initial email? If so, make sure that you're referencing that number in your follow-up emails. I know that they are temporarily short staffed so response time may be a bit longer than usual.
Regards,
Craig