Atik Cameras

Author Topic: New Infinity does not connect  (Read 146 times)

ARAstro

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New Infinity does not connect
« on: July 17, 2020, 02:28:57 AM »
Hi All,

New Atik user here.  I unboxed my new infinity this evening after installing the latest core software and drivers (download from Atik site) on a new Windows 10 machine as instructed.  When I open infinity it does not recognize the camera (no camera).  In device manager under USB controllers I see "ArtemisCCD VS" which DM says is running correctly and up to date.  Is this the correct driver? 

In the event it is a hardware issue I confirmed there is 13.8 V center positive going to the DC plug in.  However, the small LED light on the camera does not light when connected to power.  Should it light?

Thanks in advance for your help and troubleshooting advice. 

Adam

vince

  • Atik Staff
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  • Posts: 253
Re: New Infinity does not connect
« Reply #1 on: July 17, 2020, 10:48:31 AM »
Hello Adam,

Thank you for buying one of our cameras, sorry to hear you are having on issue. Would you mind contacting our support using the 'technical support' form on this web page please https://www.atik-cameras.com/contact/ then we can investigate further.

The red light only illuminates when the camera guide relays are being used so under normal camera use doesn't light.

Best regards
Vince