Atik Cameras

Author Topic: Problem with Ascom AtikCameras Server  (Read 122 times)

mcgillca

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Problem with Ascom AtikCameras Server
« on: January 31, 2020, 11:24:05 AM »
Hi - I image remotely using The Sky X with an Atik EFW2 (plus 460ex and 314l+).

Until recently I was using the legacy software to connect to my Atik camera and filterwheel.

However, with the upgrade to TSX build 12473, I upgraded to the Atik core software Version 5.0.4.4.

While I can now connect to the filterwheel through ascom, I find that after a few hours, the filterwheel no longer responds.

The only way to fix it is to stop TSX, kill the Ascom AtikCameras Server and start again.

There is no problem with the filterwheel - I can still connect and move the filterwheel through the AtikFilterwheelrunner.

Any suggestions?

Thank you,

Colin

vince

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Re: Problem with Ascom AtikCameras Server
« Reply #1 on: February 11, 2020, 12:52:10 PM »
Hello Colin,

This sound a bit strange, have you emailed our support? I'll try to replicate the fault at our test observatory for you but we have had no reports of similar problems that I know of.


Best regards
Vince

mcgillca

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Re: Problem with Ascom AtikCameras Server
« Reply #2 on: February 13, 2020, 04:55:32 PM »
Dear Vince,

Hi - its not just me - see the bottom last post in this TSX thread. Its also repeatable (in that it happens every night!), but will be a really irritating bug to find since it all works well for hours, but then the ASCOM server stops working. I suspect its a memory problem - the memory grows from startup of about 25mb to over 1.7gb when it stops responding.

http://www.bisque.com/sc/forums/t/37495.aspx?PageIndex=2

Colin

mcgillca

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Re: Problem with Ascom AtikCameras Server
« Reply #3 on: February 13, 2020, 05:02:57 PM »
Yep - definitely a memory issue. With ONLY the EFW2 connected through ASCOM, the memory starts off at around 9mb but grows at a rate of 0.1mb every few seconds.

Colin

vince

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Re: Problem with Ascom AtikCameras Server
« Reply #4 on: February 14, 2020, 11:23:00 AM »
Hello Colin,

Thanks for the information, our software team are going to look into this over the weekend.

Best regards
Vince