Atik Cameras Forum

Support (Please note, this is primarily a user forum, for direct Atik support, please email support@atik-cameras.com) => Atik Infinity => Topic started by: 2star on February 28, 2018, 11:57:57 am

Title: Infinity NO CAMERA
Post by: 2star on February 28, 2018, 11:57:57 am

Having recently downloaded the Feb software update 4.2.1.2 my infinity camera is showing a Red lozenge with the words NO CAMERA  , there is no fault with my camera/leads/power etc and the infinity is showing correctly in device manager as is the correct driver, I have uninstalled /reinstalled but same message,anyone else had this issue, (I know Elpajaro did) is it possible to download the previous issue ?? maybe not but worth asking I suppose.
Eric
ps; waiting for response from Atik support at moment
PPS: Problem solved by installing a previous version.

Title: Re: Infinity NO CAMERA
Post by: 2star on March 04, 2018, 09:53:42 pm

WOW, 63 views and no comment !!!

Title: Re: Infinity NO CAMERA
Post by: Spacedout on March 05, 2018, 12:12:26 am

I'm having the same problem, how do you get the previous version of the software? 

Title: Re: Infinity NO CAMERA
Post by: roelb on March 05, 2018, 02:12:45 am

You can download earlier Artemis versions from my share:
https://spideroak.com/browse/share/RoelBoudry/AstroShare/Astro%20-%20share/ATIK%20Artemis%20Software/ (https://spideroak.com/browse/share/RoelBoudry/AstroShare/Astro%20-%20share/ATIK%20Artemis%20Software/)

Title: Re: Infinity NO CAMERA
Post by: Spacedout on March 05, 2018, 08:37:35 pm

Thank you Roel I'll give this a try.  Tonight it seems I can get the green connection but no picture.  Fingers crossed it's not the camera as it's not been used in months!

Thanks

Title: Re: Infinity NO CAMERA
Post by: Spacedout on March 05, 2018, 08:58:43 pm

Oh dear!  I deleted all the software and reinstalled with software from 12 months ago but I have the same problem.  Connection all good but no image.  Will contact support as it seems a camera issue!