Atik Cameras Forum
Support (Please note, this is primarily a user forum, for direct Atik support, please email support@atik-cameras.com) => Atik Infinity => Topic started by: daclowe on December 01, 2017, 03:30:11 pm
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With the latest version of the software 4.1.5.2 I am experiencing issues with the software hanging. In particular, if the camera loses power while downloading an image, the error seems to hang the software. This is a regression from 4.1.4.4. With this version, the software will not hang, and recover once power (and sometimes usb cord) are reset on the camera, the software will be fine.
Am using Windows 7 Enterprise (32 bit).
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Hi daclowe,
Sorry to here you're having issues. Can you send me the following directory as it may contain information that can help get to the bottom of this:
C:\ProgramData\Atik\Infinity
Note: ProgramData is a hidden folder, so the best thing to do is to copy the path, paste it into file explorers address bar and then press enter.
Chris