Atik Cameras Forum

Support (Please note, this is primarily a user forum, for direct Atik support, please email support@atik-cameras.com) => 3- and 4-Series Cameras => Topic started by: jcinpv on May 05, 2016, 05:48:42 pm

Title: ARTEMIS software fails to open camera
Post by: jcinpv on May 05, 2016, 05:48:42 pm

Artemis capture software used to work - for all of one day. And then I installed other apps to access the 460EX camera.

When I try to open Artemis, I get an error message, "Capture application for Artemis CCD cameras has stopped working."

I can access the 460EX with several other applications, including SharpCap 2.8, Sequence Generator Pro, and Nebulosity 4.

I have removed, downloaded and re-installed the software twice.
Running Windows 10 with the latest updates.

John C
Prescott Valley, AZ.

Title: Re: ARTEMIS software fails to open camera
Post by: Jo on May 10, 2016, 10:13:30 am

Hi John,

Can I check which version of the software you're using - is it the core software from our downloads page, or the Beta version found here http://www.atik-cameras.com/news/atik-infinity-software-update-and-beta-3-drivers/ (http://www.atik-cameras.com/news/atik-infinity-software-update-and-beta-3-drivers/)?

If you're not already, it's probably worth trying the beta software as the new drivers might have already solved the problem.

Let me know how you get on,
Jo