Atik Cameras Forum

Support (Please note, this is primarily a user forum, for direct Atik support, please email support@atik-cameras.com) => 3- and 4-Series Cameras => Topic started by: RobJohnson on May 16, 2018, 10:01:15 pm

Title: 383L not connecting
Post by: RobJohnson on May 16, 2018, 10:01:15 pm

My 383L mono which I've had for ~8 years appears to have stopped working. Powers up with the cooling fan working, supply shows a healthy 13.5V. Triedconnecting using capture and can't connect. Tried different USB leads and also reinstalled Atik applications including Ascom drivers.

Any suggestions?

Thanks,
Rob

Title: Re: 383L not connecting
Post by: RobJohnson on May 25, 2018, 09:02:42 pm

Should anyone else have this problem it wasn't the camera but software. Trouble with astrotortilla so uninstalled and reinstalled, turns out that was the problem that stopped capture working.
After a few failed attempts to rectify I uninstalled capture and manually deleted all references to atik in the registry. Reinstalled core software and all good again  :)

Rob