Atik Cameras Forum

Support (Please note, this is primarily a user forum, for direct Atik support, please email support@atik-cameras.com) => 3- and 4-Series Cameras => Topic started by: milanpapukush10 on July 16, 2019, 12:40:57 pm

Title: atik 420 and nebulosity4!!!
Post by: milanpapukush10 on July 16, 2019, 12:40:57 pm

I have an Atik 420 and use Nebulosity4 to capture images.  If I use Frame & Focus then switch to capturing images, I get a terrible amp glow in the upper third of the frame.  If I physically disconnect and reconnect the camera, the amp glow goes away.
Is there any way to get rid of the amp glow without unplugging the camera?

Title: Re: atik 420 and nebulosity4!!!
Post by: vince on July 31, 2019, 02:48:57 pm

Hello,

We have seen this before, the Nebulosity focus routine activates the "pre" function when it is used but doesn't turn it back off when you start to take a long exposure. The "pre" function should not be enabled when taking long exposures as this will cause the amp glow that you are seeing. I believe we have informed them of this bug with Nebulosity. Restarting the camera after focusing is the easiest course of action until this is fixed.

Best regards
Vince