Atik Cameras Forum
Support (Please note, this is primarily a user forum, for direct Atik support, please email support@atik-cameras.com) => 3- and 4-Series Cameras => Topic started by: Dec74 on July 11, 2017, 09:46:53 pm
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Hi, when my Atik 383L connects to SGP or other capture software it is reporting an initial temperature of approx. -22degC and the cooling or warming functions do not work.
It has been working fine for months but now for some reason its reporting an incorrect CCD temperature.
I have tried reinstalling the drivers and changing/shortening the USB cable but to no avail.
Any help or advice would be greatly appreciated.
Thanks
dec
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Hello Dec,
If you have not already done so can you drop our technicians an email (support at atik-cameras.com)
I am sure they will be able to help.
Best
Steve