Atik Cameras Forum

Support (Please note, this is primarily a user forum, for direct Atik support, please email support@atik-cameras.com) => 3- and 4-Series Cameras => Topic started by: rambrosi on November 22, 2016, 09:18:25 pm

Title: Atik 414ex osc lens has fog inside
Post by: rambrosi on November 22, 2016, 09:18:25 pm

Very disconcerting.
Has anyone seen this?
I've only used the camera 6-10 times in the 8 months Ive had it.

Title: Re: Atik 414ex osc lens has fog inside
Post by: vince on November 23, 2016, 10:26:23 am

Hello,

We haven't seen this  before, it looks like there is an issue with the optical window. Could you please send us an email to support@atik-cameras.com and we can get this sorted.

Best regards
Vince

Title: Re: Atik 414ex osc lens has fog inside
Post by: rambrosi on February 20, 2017, 11:08:41 pm

I contacted support several times and no one ever got back to me after two weeks of waiting. Finally contacted Oceanside telescope and thankfully they replaced the camera at their expense.