Atik Cameras Forum

Support (Please note, this is primarily a user forum, for direct Atik support, please email support@atik-cameras.com) => Atik Infinity => Topic started by: Diamond Man on March 22, 2016, 01:16:42 am

Title: Camera not recognized
Post by: Diamond Man on March 22, 2016, 01:16:42 am

Good evening all,
Just picked up my Infinity camera today.  Installed the software on two different laptops running Win10 but neither one of them sees the camera when I plug it in.

Thoughts?  I have emailed Atik also.

Thank you,

Diamond Man

Title: Re: Camera not recognized
Post by: StarMike on March 22, 2016, 02:32:15 pm

Interesting.  Mine worked on my Windows 10 laptop with no issues.  I did not install from the CD though, I went straight to the Atik site and downloaded and installed form there.  I wanted to make sure I had the latest of everything.

Mike

Title: Re: Camera not recognized
Post by: Diamond Man on March 26, 2016, 10:02:28 am

It turned out to be a power issue.  The plug was too loose.  My local store Skies Unlimited replaced the camera for me.  I also had great customer service from Chris at Atik.

Title: Re: Camera not recognized
Post by: John Quill on March 26, 2016, 10:04:28 am

I had the same problem. In frustration I wiped the hard drive and reloaded Windows 10. In loading the Atik Core software make sure drivers is ticked and also Atik Infinity at the bottom. To get the software to load I also had to download ASCOM 6.2. Drastic I know but least now everything works.

Regards,

John