Atik Cameras Forum

Support (Please note, this is primarily a user forum, for direct Atik support, please email support@atik-cameras.com) => Accessories => Topic started by: joelshort on April 25, 2016, 11:51:31 pm

Title: EFW2 - Is it possible to adjust the stop position?
Post by: joelshort on April 25, 2016, 11:51:31 pm

I have an EFW2 and the position of the filters appears to be slighly off center from the optical axis.  Is it possible to adjust where the filter disk stops to precisely center the filter over the optical axis?

Title: Re: EFW2 - Is it possible to adjust the stop position?
Post by: vince on April 27, 2016, 01:20:55 pm

Hi Joel,

If you send us an email at support@atik-cameras.com I can send you the offset program.

Best regards
Vince

Title: Re: EFW2 - Is it possible to adjust the stop position?
Post by: bilgebay on May 03, 2016, 01:17:00 pm

Hi Vince,

I have the same problem. I opened a ticket (#SP00001482) but didn't hear from you since 29/4. Maybe your message to  me got  lost in the cyberspace. Please send the offset program to bilgebay at gmail dot com.

Thanks

Sedat

Title: Re: EFW2 - Is it possible to adjust the stop position?
Post by: joelshort on May 03, 2016, 01:29:48 pm

Vince, I also sent a request to support and haven't heard back.  Thanks.
joel

Title: Re: EFW2 - Is it possible to adjust the stop position?
Post by: Jo on May 04, 2016, 03:49:41 pm

Hi both,

I'm sorry you've had a delay on this, Vince is out of office today but I'll follow up these tickets with him tomorrow - the UK bank holiday and our stock take have us off a little out of sync, but that's no excuse.

Thanks for your patience,
Jo

Title: Re: EFW2 - Is it possible to adjust the stop position?
Post by: joelshort on May 04, 2016, 03:53:31 pm

Thank you Jo.  I'm just glad to know someone is looking in to it.

Title: Re: EFW2 - Is it possible to adjust the stop position?
Post by: bilgebay on May 05, 2016, 09:53:31 am

Thank you Jo. I look forward to your prompt action.

Best

Title: Re: EFW2 - Is it possible to adjust the stop position?
Post by: Jo on May 05, 2016, 04:32:26 pm

Hi both,

I've been told this has been resolved by our support today, so hopefully you're both now on the way to being back up and running!

Jo

Title: Re: EFW2 - Is it possible to adjust the stop position?
Post by: bilgebay on May 05, 2016, 08:10:50 pm

I'm afraid not. I have checked my inbox and spam folder but saw nothing from Atik :(

Thanks for the follow-up though.

Cheers

Sedat

Title: Re: EFW2 - Is it possible to adjust the stop position?
Post by: joelshort on May 05, 2016, 08:12:47 pm

Nothing for me either.  Vince must have a lot to catch up on  ;)

Title: Re: EFW2 - Is it possible to adjust the stop position?
Post by: bilgebay on May 08, 2016, 10:13:25 am

10 days and still no response !  :o  ???

Hope we can get a response next week!  :'(

Title: Re: EFW2 - Is it possible to adjust the stop position?
Post by: bilgebay on May 09, 2016, 01:18:02 pm

Yessss! Vince sent it to me! Thanks.

Title: Re: EFW2 - Is it possible to adjust the stop position?
Post by: Jo on May 09, 2016, 01:20:53 pm

Excellent! We're wondering if it got blocked by our server because it was a .zip file. At least it's through now, we're sorry it's taken so long!

Title: Re: EFW2 - Is it possible to adjust the stop position?
Post by: joelshort on May 09, 2016, 02:01:46 pm

I received it too.  Thanks!

Title: Re: EFW2 - Is it possible to adjust the stop position?
Post by: bilgebay on May 10, 2016, 08:01:18 am

Quote from: Jo on May 09, 2016, 01:20:53 pm

Excellent! We're wondering if it got blocked by our server because it was a .zip file.

I think so... but we made it finally :) Thanks!

Title: Re: EFW2 - Is it possible to adjust the stop position?
Post by: sidelight on December 05, 2016, 12:26:27 pm

I am experiencing "donuts" on the edge of my images which appear to be coming from the washers mounting my filters (always in the same place regardless of filter).  Would it be possible to send me the software as well.

Regards
Ross

Title: Re: EFW2 - Is it possible to adjust the stop position?
Post by: Jo on December 06, 2016, 09:40:06 am

Hi Ross,

If you send an email to support@atik-cameras.com then they should be able to send you the software - it's worth including an example image too, just so they can double check that is what the problem is.

Hope that helps,
Jo