Atik Cameras Forum

Support (Please note, this is primarily a user forum, for direct Atik support, please email support@atik-cameras.com) => Software and Everything Else => Topic started by: bobowen on December 04, 2017, 04:39:10 am

Title: Atik Infinity software Live Broadcast and Youtube problem
Post by: bobowen on December 04, 2017, 04:39:10 am

I just installed the New updated software for my Infinity Camera and the icon to broadcast to YouTube it worked but I was in the wrong account that I use to broadcast. I tried to get out and back in it and now it has a screen saying loading broadcasts but nothing happens I can close it but that is all.
I have run the uninstall from my directory for the Atik Uninstall utility and reinstalled the program but I get nothing but the same.
Thank you for the help.

Title: Re: Atik Infinity
Post by: ChrisGolden on December 05, 2017, 04:55:47 pm

Hi bobwen,

Sorry to hear you're having issues. Can you send me the following directory as it may contain useful information:

C:\ProgramData\Atik\Infinity

After that, I would recommend deleting the directory as this will reset the settings and might get you back again.

Chris.

Title: Re: Atik Infinity
Post by: bobowen on December 06, 2017, 05:15:24 am

I deleted it but still get the same ... Loading Broadcasts.

Title: Re: Atik Infinity
Post by: ChrisGolden on December 08, 2017, 01:38:10 pm

Hi bobowen,

Hmm.. Could you send me the following directory as it should contain information that'll help get to the bottom of this

C:\ProgramData\Atik\Infinity

Thanks

Chris.

Title: Atik Infinity got it to work
Post by: bobowen on December 13, 2017, 04:47:01 am

Thanks Chris for the solution to the problem deleting the directory which you advised as such in the following ...
Could you try deleting the following folder:

C:\Users\{user name}\AppData\Roaming\AtikInfinity.YouTube
Where {user name} is your user name. AppData is a hidden folder, so if you click ‘View’ then check ‘Hidden Items’ you should see it.

Thanks for this ..
Bobbie

Title: Re: Atik Infinity software Live Broadcast and Youtube problem
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C:\ProgramData\Atik\Infinity