Atik Cameras Forum

Support (Please note, this is primarily a user forum, for direct Atik support, please email support@atik-cameras.com) => Accessories => Topic started by: donniev on December 23, 2017, 11:28:55 pm

Title: EFW2 reports Moving when it is not
Post by: donniev on December 23, 2017, 11:28:55 pm

A recent occurrence. Has worked fine until this. When moving to a new position the devices gets stuck with a status of Moving which never changes. I have verified that the carousel is not moving.

When I power up the carousel spins about 3 times and then stops on position 9.  It seems to me that it never spun that many times before this problem but I never actually paid attention to it.

I have tried adjusting the motor tension but that seems to have no effect. Mechanically everything seems ok.  Just to be sure I cleaned all the alignment holes although I saw no obstruction.

Any help appreciated as I am out of ideas and down until it is solved.

Title: Re: EFW2 reports Moving when it is not
Post by: Iria-Atik on January 11, 2018, 04:02:37 pm

Hi,

I'm sorry you're having issues with your filter wheel. If you don't find the solution on the forum and you'd like to talk directly to our support team, please just drop us an email to support@atik-cameras.com and they'll take care of your problem.

Thank you very much!
Iria