Atik Cameras Forum

Support (Please note, this is primarily a user forum, for direct Atik support, please email support@atik-cameras.com) => 3- and 4-Series Cameras => Topic started by: minilpiyukson21 on July 18, 2019, 06:26:04 am

Title: 383L not connecting!!
Post by: minilpiyukson21 on July 18, 2019, 06:26:04 am

My 383L mono which I've had for ~8 years appears to have stopped working. Powers up with the cooling fan working, supply shows a healthy 13.5V. Triedconnecting using capture and can't connect. Tried different USB leads and also reinstalled Atik applications including Ascom drivers.

Any suggestions?

Thanks,

Title: Re: 383L not connecting!!
Post by: vince on July 31, 2019, 02:42:35 pm

Hello,

Does your camera show up in device manager? If not please email us at support@atik-cameras.com

Best regards
Vince

Title: Re: 383L not connecting!!
Post by: markcowell23 on September 30, 2019, 03:09:58 pm

Quote from: minilpiyukson21 on July 18, 2019, 06:26:04 am

My 383L mono which I've had for ~8 years appears to have stopped working. Powers up with best washing machine (https://bestwashingmachine.in) the cooling fan working, supply shows a healthy 13.5V. Triedconnecting using capture and can't connect. Tried different USB leads and also reinstalled Atik applications including Ascom drivers.

Any suggestions?

Thanks,

facing same problem