Atik Cameras Forum

Support (Please note, this is primarily a user forum, for direct Atik support, please email support@atik-cameras.com) => 3- and 4-Series Cameras => Topic started by: niteman1946 on June 25, 2021, 06:53:50 pm

Title: 383L+mono Not Connecting
Post by: niteman1946 on June 25, 2021, 06:53:50 pm

Softwares:
Ascom 6.5
Atik 2020.6.23 Driver
Win 10

Last night while using SGPro the 383 would connect but quickly drop its cooling.  Shut down, restart, same behavior.  I worked with it this morning with the same results. 

Then it stopped connecting at all.  Verified with both SGPro and Atik camera software.  No connection.
I traded out USB cables, and then ran directly from computer to camera.  Still no connection.

Camera is powered.  Fan is running.  But no connection.

Next up is trying the latest (2020.09.21) driver to see if it (or possibly a re-install) will fix the problem.

Any thoughts?

Mark

Title: Re: 383L+mono Not Connecting
Post by: niteman1946 on June 25, 2021, 08:08:00 pm

Driver 2020.09.21 does not improve the situation.
It's as if the camera's USB port is dead.

Mark