ATIK 16HR problem on Windows 10

[pkazasidis]

Hello you all,

I have an ATIK 16HR which is working ok on Windows XP. I changed laptop with Windows 10 and I am facing a very strange problem. I am using the Artemis capture program and when I am taking an image from 1.1 sec and less It has a shadow at one end. When I am binning it becomes more obvious. From 1.2sec and up it is ok... With my old laptop with XP next and just unplug and plug from 10 to XP everything is still ok on XP... I am posting some photos to see the problem.
Any idea ?

Thank you in advance,
Kazasidis Panagiotis

[pkazasidis]

1.1sec bin 4x4

[pkazasidis]

1.2 sec bin 1x1

[pkazasidis]

1.2 sec bin 4x4

[Iria-Atik]

Hi Kazasidis,

Thank you for contacting our support team. I hope we can fix the issue very soon!

Best regards,
Iria

[pkazasidis]

Still nothing !!

[pkazasidis]

Anyone for help to find a sollution??