In need of some help here. I recently bought atik 414ex downloaded and extracted files (only did drivers per the tutorial video on atik) get as far as plugging camera in and into usb port(fan is running I assume camera functions properly). Go to open artemiscapture and get the following error code:
C:\Program Files (x86)\ArtemisCCD\ArtemisCapture.exe
The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more details.
I emailed support at atik and have gotten nothing in return. I spoke to the dealer (high point scientific) who sold me camera they asked me to email them the error code what I was doing wtc. I emailed them basically this and they forwarded it to atik. Again no reply. Im hoping someone has a clue as to what to do because at this point I have an expensive paperweight that Im ready to return... If it helps at all running windows 8 on a brand new laptop bought just for this purpose. Dell inspiiron15 I7 5000 series,
Thanks in advance for any help.