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Atik Cameras Forum
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Support (Please note, this is primarily a user forum, for direct Atik support, please email support@atik-cameras.com)
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3- and 4-Series Cameras
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Atik 414ex osc lens has fog inside
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Topic: Atik 414ex osc lens has fog inside (Read 8311 times)
rambrosi
Newbie
Posts: 1
Atik 414ex osc lens has fog inside
«
on:
November 22, 2016, 09:18:25 PM »
Very disconcerting.
Has anyone seen this?
I've only used the camera 6-10 times in the 8 months Ive had it.
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vince
Atik Staff
Sr. Member
Posts: 283
Re: Atik 414ex osc lens has fog inside
«
Reply #1 on:
November 23, 2016, 10:26:23 AM »
Hello,
We haven't seen this before, it looks like there is an issue with the optical window. Could you please send us an email to support@atik-cameras.com and we can get this sorted.
Best regards
Vince
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rambrosi
Newbie
Posts: 1
Re: Atik 414ex osc lens has fog inside
«
Reply #2 on:
February 20, 2017, 11:08:41 PM »
I contacted support several times and no one ever got back to me after two weeks of waiting. Finally contacted Oceanside telescope and thankfully they replaced the camera at their expense.
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