How long does it take to get an answer from Support.

[zztt]

Hi folks, not being negative but wonder how long it takes for support to get back with a simple answer? Unfortunately I have over the past years experienced no response to a question before.  This of course may be as simple as an email problem on my end but it concerns me as I am thinking about upgrading to a Atik 460 and a 9 position wheel but wonder about support.  Support is very important to me and a primary consideration before upgrading. Anyway, again it may be an email routing problem. See my request below:
Ticket created #SP00003435

 
Dear kenneth araujo,

Your ticket ID is #SP00003435 and a copy of your original message is included below.
Please ensure that the ticket ID appears in the subject line of all your communication with us.

Sincerely,
Admin
Support


FAQ are online at http://www.atik-cameras.com
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Ticket details:

Hi folks, i love my ATIK 414ex. I have a burr on my metal cap for the desiccant tablets port. Can I purchase a new "screw cap" as well as a couple of desiccant tablets?

Thanks for your help.

Kenneth Araujo
13251 NE Highway 27 Alt.
Williston, Fl. 32696
305-872-3922
volt@pobox.com

[zztt]

Received a great response from Tech Support:
New reply for the ticket #SP00003435

 
Hi Kenneth,

I'm very sorry for keeping you waiting, your email should be overlooked.

We'll send the cap and some desiccant tablets today to you, and I hope it will be delivered in around 1 to 2 weeks.

Please, let us know if possible when you receive them, as the parcel hasn't any tracking number related.

Sorry again for this delay in replying.

Best regards,
Iria

Atik Support


#SP00003435
Support

[Smithson]

Excellent picture

[Treerachat]

I have a lot of useful information.

[Tekkmepa]

Maybe the real thing that the owner said.