EFW2 - Is it possible to adjust the stop position?

[joelshort]

I have an EFW2 and the position of the filters appears to be slighly off center from the optical axis.  Is it possible to adjust where the filter disk stops to precisely center the filter over the optical axis?

[vince]

Hi Joel,

If you send us an email at support@atik-cameras.com I can send you the offset program.

Best regards
Vince

[bilgebay]

Hi Vince,

I have the same problem. I opened a ticket (#SP00001482) but didn't hear from you since 29/4. Maybe your message to  me got  lost in the cyberspace. Please send the offset program to bilgebay at gmail dot com.

Thanks

Sedat

[joelshort]

Vince, I also sent a request to support and haven't heard back.  Thanks.
joel

[Jo]

Hi both,

I'm sorry you've had a delay on this, Vince is out of office today but I'll follow up these tickets with him tomorrow - the UK bank holiday and our stock take have us off a little out of sync, but that's no excuse.

Thanks for your patience,
Jo

[joelshort]

Thank you Jo.  I'm just glad to know someone is looking in to it.

[bilgebay]

Thank you Jo. I look forward to your prompt action.

Best

[Jo]

Hi both,

I've been told this has been resolved by our support today, so hopefully you're both now on the way to being back up and running!

Jo

[bilgebay]

I'm afraid not. I have checked my inbox and spam folder but saw nothing from Atik

Thanks for the follow-up though.

Cheers

Sedat

[joelshort]

Nothing for me either.  Vince must have a lot to catch up on 

[bilgebay]

10 days and still no response !   

Hope we can get a response next week! 

[bilgebay]

Yessss! Vince sent it to me! Thanks.

[Jo]

Excellent! We're wondering if it got blocked by our server because it was a .zip file. At least it's through now, we're sorry it's taken so long!

[joelshort]

I received it too.  Thanks!

[bilgebay]

Excellent! We're wondering if it got blocked by our server because it was a .zip file.

I think so... but we made it finally Thanks!