Infinity Camera not recognized

[PMO]

Yesterday I received my new Atik Infinity but there is a SW problem:

I have a Dell PC (Xeon quadcore, 12 GB, Win 10 (1511), 64Bit) (see https://www.dropbox.com/s/pst7l2b9wlahjdn/Screenshot%202016-09-08%2010.10.39.png?dl=0)

Installation (as admin) was without any problems. I installed Artemis Capture, Infinity and Drivers (see https://www.dropbox.com/s/4y117mr4t76p8h1/Screenshot%202016-09-08%2010.07.18.png?dl=0)

The Atik Infinity now is listed under USB Controller with the associated driver libusb 1.0 (see https://www.dropbox.com/s/1gspshctfqnxuv9/Screenshot%202016-09-08%2010.10.21.png?dl=0)

But the Infinity Software doesn't recognize the camera (see  https://www.dropbox.com/s/uadli7xmyzseevs/Screenshot%202016-09-08%2010.12.30.png?dl=0).

On the other hand Artemis Capture has no problems in using the camera. I can take pictures, I can (loop-mode) focus on stars and so on. It even correctly reads out the serial number and so on (https://www.dropbox.com/s/kj2s0bchyovg5ga/Screenshot%202016-08-30%2012.21.52.png?dl=0).

I changed USB ports, unplugged and replugged the camera. I deleted completely the software and the drivers and reinstalled everything. Same effect : Artemis Capture recognizes the camera whereas Infinity doesn't.

Hoping for help

Peter

[PMO]

I just installed the Infinity software on my laptop and everything is the same:

Installation is fine without any quirks, drivers are installed, ArtemisCapture identifies the camera and can take picture whereas Infinity doesn't.....

Are there any known issues with Win10, 64Bit and update 1511?

Any ideas?

Peter

[PMO]

We can close this thread now 

I should have done this as first step..... just downloaded the newest core-version and everything is OK now.... phhhht...

Hope to be back soon with my first images....

[Jo]

Glad you got everything working, looking forward to seeing those first images 

[StarMike]

Glad you worked it out PMO.  When I got mine, I did not even bother with the CD that came with it.  I just downloaded the latest from Atik and installed that