Atik Cameras

Author Topic: 383L not connecting!!  (Read 1932 times)

minilpiyukson21

  • Guest
383L not connecting!!
« on: July 18, 2019, 06:26:04 am »
My 383L mono which I've had for ~8 years appears to have stopped working. Powers up with the cooling fan working, supply shows a healthy 13.5V. Triedconnecting using capture and can't connect. Tried different USB leads and also reinstalled Atik applications including Ascom drivers.

Any suggestions?

Thanks,

vince

  • Atik Staff
  • Sr. Member
  • *****
  • Posts: 281
Re: 383L not connecting!!
« Reply #1 on: July 31, 2019, 02:42:35 pm »
Hello,

Does your camera show up in device manager? If not please email us at support@atik-cameras.com

Best regards
Vince

markcowell23

  • Newbie
  • *
  • Posts: 1
Re: 383L not connecting!!
« Reply #2 on: September 30, 2019, 03:09:58 pm »
My 383L mono which I've had for ~8 years appears to have stopped working. Powers up with best washing machine the cooling fan working, supply shows a healthy 13.5V. Triedconnecting using capture and can't connect. Tried different USB leads and also reinstalled Atik applications including Ascom drivers.

Any suggestions?

Thanks,


facing same problem
« Last Edit: October 02, 2019, 04:47:36 pm by markcowell23 »