Atik Cameras

Author Topic: Some trouble with Infinity ^^  (Read 394 times)


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Some trouble with Infinity ^^
« on: August 28, 2019, 04:51:41 PM »

I have had an Infinity since April 2019 and I currently have two problems:

1) initially installed with version, I wanted to install the latest version, after having of course uninstalled the old version.
But after uninstalling/reinstalling, the latest version refuses to operate the camera: no image appears, no stacking and the green progress bar remains grey.
I have performed several installations/uninstallations, only the old version works.

In addition, and this is related to point 2), I don't have ASCOM drivers available (impossible to check the cross).

2) I wanted to use Sharcap for its "polar align" function (I have the non-professional version 2.9 and the professional version 3.2) but the camera is not detected, apparently due to the lack of ASCOM drivers.

What can you bring me as answers/solutions please.

Thank you in advance


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Re: Some trouble with Infinity ^^
« Reply #1 on: September 05, 2019, 02:26:36 PM »

Sorry to hear that you are having problems, have you contacted our support department about this?
If the ASCOM box is greyed out, you will need to install the latest ASCOM platform before you can install the Atik drivers for it.

Best regards