Atik Cameras

Author Topic: Problem connecting two cameras to the Infinity software  (Read 88 times)

anders.stange

  • Newbie
  • *
  • Posts: 2
Problem connecting two cameras to the Infinity software
« on: October 07, 2019, 05:12:49 PM »
Hi,
I have a problem connecting two simultaneous Atik cameras to the Infinity software at start up. Only one of the cameras is initially visible in the software until I physically re-connect the USB cable of the other camera, only then both cameras are visible in the software and it is possible to switch between the two.
This is a problem for me since I try to run my setup remotely.
The cameras I use are the Atik Horizon and the Infinity camera(both color).
It used to work fine in the old 4.2.2.9 version but it has not worked with the new core software (I'm now running the latest version  from October 2nd, 5.0.2.0)
I'm on ASCOM 6.4SP1 and running the latest Windows 10 update. Both cameras are connected directly to the PC with their own USB cable. The Device manager report that libusb 1.0 is the USB driver used, and that it is the lastest version available.

I hope you can help solve this, for me, quite urgent issue.

Another, less important, issue in the latest version of the Infinity software is that it does not remember my settings when switching between the two cameras. Especially problematic is that the Exposure time and Binning values are not kept separate for the two cameras. I have to manually change the values  each time I toggle between the two.

Thanks,

Anders
« Last Edit: October 07, 2019, 05:19:56 PM by anders.stange »

vince

  • Atik Staff
  • Full Member
  • *****
  • Posts: 136
Re: Problem connecting two cameras to the Infinity software
« Reply #1 on: October 08, 2019, 12:13:02 PM »
Hello Andres,

Sorry about this! We will try to recreate this issue here and get back to you.

Thank you for letting us know.

Best regards
Vince

anders.stange

  • Newbie
  • *
  • Posts: 2
Re: Problem connecting two cameras to the Infinity software
« Reply #2 on: Today at 08:31:05 PM »
Hi Vince,
Were you able to recreate the issue I have, or do you have any idea what may be the problem?

Thanks,
Anders