Atik Cameras

Author Topic: AtikAir will not launch in Windows 10  (Read 454 times)

ArtL

  • Newbie
  • *
  • Posts: 3
AtikAir will not launch in Windows 10
« on: April 15, 2020, 04:46:32 PM »
I have emailed atik-cameras support about this, but also am posting here in case others have encountered this issue and know a solution. I installed the latest version of Atik Core Software suite (5.0.4.6), including AtikAir (running installer again says that AtikAir is already installed).  However, AtikAir does not appear in the Windows start button program menu, nor is there an icon for it on the task bar as shown in the AtikAir guide. I went into the Programs (x86) folder in Windows, and found the file AtikAir.exe in the folder C:\Program Files (x86)\Atik Cameras\AtikAir. When I attempt to launch the AtikAir.exe file, nothing happens. I also attempted launching the AtikAirInstaller.exe file in the same location, and again, nothing happens. The Dusk and Dawn programs are installed and open with no problems.

ccoomber

  • Newbie
  • *
  • Posts: 7
Re: AtikAir will not launch in Windows 10
« Reply #1 on: July 18, 2020, 07:22:40 PM »
I am having the same problem.

When the program adds an icon in the system tray, but then it disappears.

I have attached event log output, it appears to be a .net error?


vince

  • Atik Staff
  • Full Member
  • *****
  • Posts: 240
Re: AtikAir will not launch in Windows 10
« Reply #2 on: July 20, 2020, 10:22:36 AM »
Hello,

Thanks for reporting this bug, our software engineers will look into it as soon as possible.

Best regards
Vince

ccoomber

  • Newbie
  • *
  • Posts: 7
Re: AtikAir will not launch in Windows 10
« Reply #3 on: July 20, 2020, 12:40:28 PM »
Hi

I was checking my windows updates and can't help noticing that the start of my problems coincided with a Windows update for .NET (see attached)

Thanks

Chris
« Last Edit: July 22, 2020, 07:55:09 PM by ccoomber »