Error displaying 414ex

[georgecorbett]

Hello, Color Machine 414ex is faulty while using. The histogram is blocked and even if it's light or dark, the histogram doesn't move the 302 and 303 values. Always shows a dark image. I've tried changing and formatting the computer but it didn't work.
Does anyone know this error? Thanks!

[vince]

Hello ,

This sounds like a hardware fault with the camera, could you please contact us at support@atik-cameras.com

Thanks
Vince