Support emails not answered?

[John.Sankus]

Atik, I emailed about an RMA issue a few times this week, I havent heard anything at all since last Sunday when I sent the first email.  Is there another means of contact rather than support@... ?

[CraigG]

Hi John-

I think that Support@ is still the best way to contact them. Were you assigned a ticket number with your initial email? If so, make sure that you're referencing that number in your follow-up emails. I know that they are temporarily short staffed so response time may be a bit longer than usual.
Regards,
Craig