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Software and Everything Else / Atik Base and Stellarmate unable to register
« Last post by Altouch on January 17, 2022, 02:41:43 AM »I’ve had my Atik Base almost a week now, and it is a complete paperweight so far. The Stellarmate web site leaves a lot to be desired. First off, any error messages are hidden under the Stellarmate banner at the top of the page. Once you figure that out, you can look for them by finding the very small slider spot that at least partially displays the error message.
It took several days to get a support message back to figure out how to register. Problem with recaptcha not working (accidentally stumbled on the hidden error message by scrolling) They fixed the recaptcha issue.
Now I am trying to register my Atik Base S/N. I sign in to Stellarmate, then go to licenses. I enter my S/N the whole number without a dash, the whole number with a dash, just the first part of the number. Whatever I do it has the hidden error message that when made readable - says “You have no devices registered.”
So far a possible good device held hostage by horrid web interface and support. A waste of $US324 for what is essentially a paperweight due to a poor web site which does not allow registration per the instructions provided with the Atik Base.
Any ideas? I would really like to give it a fair try.
I can connect to it via WiFi, I figured out the WiFi password which is not in the Atik Base instructions. It is in the Stellarmate instructions, but not called the WiFi password. Once there, csn’t do anything as I don’t have any devices registered.
So far, pretty unimpressed with the Stellarmate web site user interface. .
It took several days to get a support message back to figure out how to register. Problem with recaptcha not working (accidentally stumbled on the hidden error message by scrolling) They fixed the recaptcha issue.
Now I am trying to register my Atik Base S/N. I sign in to Stellarmate, then go to licenses. I enter my S/N the whole number without a dash, the whole number with a dash, just the first part of the number. Whatever I do it has the hidden error message that when made readable - says “You have no devices registered.”
So far a possible good device held hostage by horrid web interface and support. A waste of $US324 for what is essentially a paperweight due to a poor web site which does not allow registration per the instructions provided with the Atik Base.
Any ideas? I would really like to give it a fair try.
I can connect to it via WiFi, I figured out the WiFi password which is not in the Atik Base instructions. It is in the Stellarmate instructions, but not called the WiFi password. Once there, csn’t do anything as I don’t have any devices registered.
So far, pretty unimpressed with the Stellarmate web site user interface. .
if I can suggest the sky background lead to black would be much better !
